Privacy Policy

1. Introduction

Velay ("we", "our", or "us") operates the website velay.io and provides AI voice receptionist services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect information about you in the following ways:

• Personal Data: Name, email address, phone number, and other contact information you voluntarily provide when booking a discovery call, contacting us, or interacting with our AI voice agent.
• Voice & Call Data: When you interact with our AI voice agent demo, the conversation may be recorded and transcribed to improve our services. You will be notified before any recording begins.
• Usage Data: We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages viewed.

3. How We Use Your Information

• To provide, operate, and maintain our website and services
• To schedule and manage discovery calls
• To send transactional communications (e.g., booking confirmations and calendar invites)
• To improve our AI voice agent technology and user experience
• To respond to your inquiries and provide customer support
• To comply with legal obligations

4. Third-Party Services

We use the following third-party services that may process your data:

• Retell AI — Powers our voice agent interactions
• Cal.com — Manages appointment scheduling
• Vercel — Hosts our website

Each of these services has their own privacy policies governing the use of your information.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Call recordings and transcripts are retained for up to 90 days for quality improvement purposes unless you request earlier deletion.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Opt out of communications
• Request a copy of your data in a portable format

To exercise any of these rights, please contact us at privacy@velay.io.

7. Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@velay.io.